Shipping Policy
At EL Fashion, we aim to process and deliver your orders as efficiently as possible.
Order Processing
Orders are generally processed after successful payment confirmation.
Processing time may vary depending on product availability, order volume, weekends, public holidays, and other circumstances.
If there is a significant delay in processing your order, we may contact you using the contact information provided during checkout.
Shipping & Delivery
Once your order has been dispatched, it will be handed over to the applicable delivery or courier service.
Delivery time may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Local restrictions
- Unforeseen logistical circumstances
The estimated delivery time displayed during checkout or communicated to you should be treated as an estimate and not an absolute guarantee.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including:
- Full name
- House/building number
- Street/locality
- City/town
- State
- PIN code
- Contact number
EL Fashion may not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.
Delivery Attempts
The courier or delivery partner may make one or more attempts to deliver the order.
If the customer is unavailable or unable to receive the package, the delivery partner may reschedule delivery or return the package to the sender according to its procedures.
Tracking
Where tracking information is available, it may be shared with the customer through email, SMS, website account, or other available communication channels.
Delayed or Lost Shipments
If an order is significantly delayed, lost, or otherwise affected during transit, please contact us at:
We will work with the relevant delivery partner to investigate the issue and determine an appropriate resolution.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout or communicated before the order is completed.
Shipping charges may vary depending on the delivery location, order value, package size, weight, or other applicable factors.
Delivery Issues
If you receive a package that appears damaged, tampered with, or incomplete, please document the condition of the package and contact us as soon as possible.
Contact
For shipping-related questions, please contact:
EL Fashion
Lamka, Churachandpur, Manipur – 795128, India
Email: support@ecom.johnvaiphei.com
Last Updated: 13 August 2026