Returns & Refunds Policy

Refund, Return & Cancellation Policy

At EL Fashion, we want you to have a satisfactory shopping experience. If you are not satisfied with your purchase, you may request a return in accordance with the terms outlined below.

Return Period

We accept eligible return requests within 15 days of delivery.

To be eligible for a return, the product must generally:

• Be unused and unworn
• Be in its original condition
• Have original tags and labels attached, where applicable
• Be returned with the original packaging, where applicable
• Not be damaged, altered, washed, or misused
• Include the invoice/order details or other proof of purchase

Products That May Not Be Eligible for Return

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

Examples may include:

• Products that have been used, washed, altered, or damaged
• Products without original tags or packaging, where applicable
• Customized or personalized products
• Products specifically identified as non-returnable on the product page
• Items returned after the applicable return period

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or significantly different from the product ordered, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or videos of the product and packaging, where requested

Our team will review the request and determine the appropriate resolution, which may include a replacement, return, refund, or another suitable solution.

How to Request a Return

To request a return, contact us at:

Email: support@ecom.johnvaiphei.com

Please include your order number, product details, reason for return, and relevant photographs/videos if applicable.

Our support team will provide further instructions after reviewing your request.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed to the original payment method, subject to the payment gateway, bank, or financial institution’s processing timelines.

The time taken for the amount to appear in your account may vary depending on your bank or payment service provider.

Shipping Charges

Unless otherwise stated, original shipping charges may not be refundable for a change-of-mind return.

Where a return is due to an incorrect, damaged, or defective product attributable to EL Fashion, we may provide an appropriate resolution in accordance with the circumstances.

Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.

Refund for Cancelled Orders

For an approved cancellation where payment has already been received, the eligible refund will be processed to the original payment method, subject to applicable processing timelines.

Important

EL Fashion reserves the right to reject a return or refund request if the product does not meet the eligibility requirements described in this policy.

Nothing in this policy is intended to restrict any rights available to consumers under applicable Indian law.

Last Updated: 13 August 2026