Frequently Asked Questions

1. What products does EL Fashion sell?

EL Fashion offers clothing and accessories for Men, Women, and Kids, including casual wear, fashion items, accessories, and other products available on our website.

2. How can I place an order?

Browse our products, select the desired item, choose the available size/color or other options, add the product to your cart, proceed to checkout, provide the required information, and complete your payment.

3. What payment methods do you accept?

We accept the payment methods made available through our payment gateway at checkout. Available options may include cards, UPI, net banking, wallets, or other supported payment methods.

4. Is online payment secure?

Payments are processed through third-party payment gateway providers using their applicable security measures. EL Fashion does not knowingly store sensitive payment credentials such as complete card numbers or CVV numbers.

5. Can I cancel my order?

You may request cancellation before your order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible.

Please contact us as soon as possible at support@ecom.johnvaiphei.com if you wish to cancel an order.

6. What is your return period?

We generally accept eligible returns within 15 days of delivery, subject to the conditions mentioned in our Refund, Return & Cancellation Policy.

7. Can I return a product that I have used or washed?

Generally, no. Returned products should be unused, unworn, unwashed, undamaged, and in their original condition with applicable tags and packaging.

8. What if I receive a damaged or incorrect product?

Please contact us as soon as possible at support@ecom.johnvaiphei.com and provide your order number along with clear photographs or videos of the product and packaging where applicable.

We will review the issue and provide an appropriate resolution.

9. How long does a refund take?

Once an eligible return or cancellation is approved and processed, the refund will generally be sent to the original payment method. The time required for the amount to reflect in your account may depend on your bank or payment service provider.

10. How long does delivery take?

Delivery times depend on your location, courier availability, order processing time, and other logistical factors. The estimated delivery time may be displayed during checkout or communicated after your order is processed.

11. Can I change my shipping address after placing an order?

Please contact us immediately if you need to change your shipping address. Address changes may not be possible once the order has been processed or dispatched.

12. How can I track my order?

If tracking information is available for your shipment, it may be provided through email, SMS, your website account, or another available communication method.

13. What should I do if my order is delayed?

If your order is significantly delayed, contact us at support@ecom.johnvaiphei.com with your order number. We will help investigate the delivery status.

14. Do you offer exchanges?

Exchange availability depends on the product and circumstances. Please contact our support team before sending any product back.

15. How can I contact EL Fashion?

You can contact us at:

Email: support@ecom.johnvaiphei.com

Business Address:
Lamka, Churachandpur, Manipur – 795128, India